Refund policy

We Try to Make Our Return/Exchange Service as Hassle Free as Possible!

Contact email: support@ripplimpactgear.com

 

Important Notice for Customers without a Mailbox:

If you don't have a regular mailbox, please provide your P.O. Box details when placing your order. This ensures smooth delivery and prevents the product from being returned to the sender. Thank you for your cooperation.

Returns & Refunds

Before you decide to return the item, please consider the environmental impact:

Only 54% of all returned packaging gets recycled. And an estimated $5 billion of returned goods end up in landfills each year.

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One option which helps the environment is to sell your items on a marketplace like Facebook or Vinted where the person can pick items up locally.

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Here at Rippl Impact Gear, we want you to be totally satisfied with our products and service. In the rare event that you are not satisfied with your purchase, please refer to the following returns & exchange options.

Return Insurance (Free Returns)

We offer Return Insurance at checkout.

If you purchase Return Insurance, you are eligible for:

  • Free returns if you ever need them

  • Up to 60 days from the date of purchase

  • A free return label provided by our support team

Returns Without Return Insurance

If Return Insurance is not purchased, returns are still accepted — however:

  • The full cost of return shipping must be paid by the customer

  • Return shipping costs vary depending on your location and courier rates

Exchanges

If you need an exchange, please contact us first so we can help you as quickly as possible.

Important Notes About Ordering Multiple Sizes

If you have ordered multiple items (example: 3 pairs of jeans) to try on sizing, we may be unable to offer free returns for all items — even if Return Insurance was purchased.

Unfortunately, on occasions our returns service has been used to order many items of many different sizes to try on and then return. This makes the service unsustainable for us and the environment.

If multiple sizes have been ordered of the same product, we may need to charge a return fee based on your location.

Please contact: support@ripplimpactgear.com

Return Conditions

Items must be returned in original condition:

  • With tags/labels attached, barcode, and any armor padding where included

  • Unworn (trying on is okay)

  • If you are trying on underwear or shorts items such as LDX Ride shorts or Impact shorts, please only try these on over your underwear

  • Undamaged (unless already damaged before arrival)

  • Unwashed

  • Unaltered

  • Original packaging must be included

On receiving your returns our clothing items are all washed, treated with antibacterials and steamed.

How to Initiate a Return

Firstly email us at: support@ripplimpactgear.com with:

  • Your name

  • Your order number

  • The email address you used to order

Let us know what your issue has been so we can log this and ensure we offer a better service in future for more customers.

If your return qualifies for Return Insurance, we will send you a free returns label to print off.

If Return Insurance was not purchased, we will provide return instructions and confirm the return shipping process.

Please pack your items in a box and seal them securely with tape.

  • Affix the return label to the box

  • Drop the parcel off at the recommended drop-off location

  • Please keep hold of the receipt you receive from the drop off location for reference

Refunds

Once we receive your item back at our warehouse, we will check the return and process a refund within 3 days.

Please note refunds can take up to 5 days to reach your bank account depending on your bank.

If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.

Once a refund has been processed you will receive a confirmation email.

Free Gift Offers

If you have received a free gift with your purchase, these items must all be returned within the same return package.